While engagement is a key indicator of organizational performance, there is a lot of room for improvement in engagement for most organizations. In the U.S., just 32% of workers were engaged in 2014 according to the Gallup organization. Meanwhile, one survey showed that while 79% of businesses were worried about engagement and retention (the #2 issue after leadership), only 8% of large companies felt they had programs to help employees adapt to increasing demands in the workplace.
Whether you are using your own tool or you would like to use ours, starting with an employee assessment and knowing your biggest red flags is a good place to start.
Summarizing the results for employees lets them know the organization understands the current situation. Setting timelines and goals sets expectations for employees on what is to come next.
Thoughtfully make improvements to the workplace and continually tie the changes back to the employee assessment. Go for the quick and most impactful wins first.
As you make changes, measure the results. Capture both real time data and reassess employee engagement. Continue the process based on what you have learned.
When employee engagement increases, everyone wins: investors, customers, and employees. With a relatively small investment, the workplace can now be transformed from good to great. Why do we believe this? Because we have seen it happen with our clients. Here are just a few examples:
A construction company finds out employees do not feel leadership appreciates them. They decide to start spending recognition dollars in a more systemic way. After implementing a points program, engagement has improved and record profits have been realized.
A growing property management company wanted to create a high performance executive team. They conducted quarterly team development sessions to help build trust, engage in productive conflict, increase commitment, improve accountability and raise results.
A engineering and design firm wanted to engage its young generation workforce in a more modern way. They installed a mobile responsive communication portal that personalizes the workplace (pet photos!), enables peer-to-peer recognition.
A marketing company wanted to create a culture of feedback. They implemented a modern performance management system that enables regular employee check-ins, career-pathing, and 360 feedback. Turnover decreases and productivity skyrockets.